How to connect LiveChat & ChatBot | LiveChat University

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Welcome to LiveChat University! 🎓 In this tutorial, we'll guide you through the seamless process of connecting LiveChat with ChatBot, ensuring your customer interactions are smoother and more efficient than ever.

🔗 What You'll Learn:
👉 Integrating ChatBot: Step-by-step instructions to add and configure ChatBot within LiveChat.
👉 Choosing Templates: Explore various ChatBot templates like Lead Generation, Out of Office, and custom builds.
👉 Setting Up Your Bot: Learn to name, configure, and prioritize your ChatBot for optimal performance.
👉 Managing Customer Interactions: Utilize AI assist, fallback responses, and transfer scenarios for a seamless customer experience.

📝 Key Steps Covered:

👉 Logging into LiveChat and accessing the ChatBot tab.
👉 Creating a new ChatBot and choosing the right template.
👉 Connecting ChatBot with LiveChat and setting routing priorities.
👉 Configuring the Lead Generation Bot template and managing chat transfers.
👉 Utilizing AI assist and fallback responses for effective customer support.

Stay Connected:
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Ready to enhance your customer service game? Watch the video now and transform your chat support with LiveChat and ChatBot integration!

#LiveChat #ChatBot #CustomerService #LiveChatUniversity #Tutorial #AIChatBot #CustomerSupport #LeadGeneration #ChatIntegration #LiveChatTutorial

00:00 Introduction
00:45 How to add ChatBot to LiveChat?
02:06 Chatbot template example
06:46 Outro

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Hi, great to see you here! :)

We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family:

ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly.

However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers.

Want to learn more? Go to www.livechat.com and join more than 37,000 companies that use LiveChat.

PS. We know that’s a lot. We’re pretty proud of that.