Top 5 Online Customer Communication Mistakes (And How to Avoid Them!)

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Avoid these online customer communication mistakes to keep your business thriving! In this video, we uncover the top 5 mistakes businesses make while communicating with customers online—and how to dodge them with ease. From avoiding the dreaded "Vanishing Act" to balancing automation and personalization, we share actionable tips to improve response time, humanize interactions, simplify jargon, embrace feedback, and find the right automation balance. Whether you're new to customer service or a seasoned pro, these insights will help you build stronger connections with your customers and keep them coming back for more. Watch now to level up your online customer communication game!

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#CustomerCommunication #OnlineCustomerService #CustomerSupportTips #BusinessMistakes #CommunicationTips #CustomerRetention #AutomationTips #CustomerFeedback #PersonalizedService #CustomerSuccess

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Hi, great to see you here! :)

We are Text, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page). But that’s just one of the tools we offer! Let us introduce you to the rest of the Text family:

👉 ChatBot: Automate communication with your customers.
👉 HelpDesk: A powerful online ticketing software.
👉 KnowledgeBase: This enables you to share knowledge easily and quickly.

And it doesn’t stop there! You can expand our software’s functionality with additional integrations, such as Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. This will provide you with the perfect tools to communicate with your customers.

Want to learn more? Visit www.text.com and join more than 37,000 companies that use Text products.

PS. We know it’s a lot. We’re pretty proud of that.