Text Copilot - Your new LiveChat AI assistant | LiveChat AI features

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Meet Text Copilot, your new LiveChat AI assistant designed to streamline your customer support process and enhance agent efficiency. In this video, we explore how Copilot can automate repetitive tasks, assist less experienced agents, and provide immediate product information. Whether you're onboarding new team members or helping your customers, Copilot is here to deliver quick and reliable answers directly within the LiveChat app. Learn how to use canned responses, reply suggestions, and other AI-powered features to save time and boost productivity. Plus, we’ll show you how to upload your knowledge sources—like websites or PDFs—so Copilot can use them to provide on-the-spot assistance. Don’t miss out on how Copilot transforms rookie agents into experts and helps your team deliver stellar service faster than ever. Ready to enhance your customer service with AI? Watch the full video and discover how Text Copilot can be your ultimate support assistant!

#LiveChatAI #TextCopilot #AIAssistant #CustomerSupport #LiveChatFeatures #ReplySuggestions #AgentTraining #CustomerService #AutomationTools #LiveChatTips

00:00 Introduction
00:32 Onboarding Agents with AI Assistance
01:09 Text Copilot assistance in the LiveChat app
01:24 AI Reply Suggestions
01:34 Adding and Managing Knowledge Sources
03:31 Reply Suggestions use cases
04:41 AI Text Enhancement
05:19 AI Chat Summary
05:42 Conclusion

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Sync Id: MB0116P73UH8Z3K

Hi, great to see you here! :)

We are Text, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page). But that’s just one of the tools we offer! Let us introduce you to the rest of the Text family:

👉 ChatBot: Automate communication with your customers.
👉 HelpDesk: A powerful online ticketing software.
👉 KnowledgeBase: This enables you to share knowledge easily and quickly.

And it doesn’t stop there! You can expand our software’s functionality with additional integrations, such as Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. This will provide you with the perfect tools to communicate with your customers.

Want to learn more? Visit www.text.com and join more than 37,000 companies that use Text products.

PS. We know it’s a lot. We’re pretty proud of that.