Chatbot vs Live Chat: Which is Better for Customer Service? 📣

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A customer comes to your site and has a question about item XYZ. Should it be handled by ChatBot or a human agent working on LiveChat? When should you choose LiveChat? And when ChatBot? What are the advantages of one over the other? We’ll answer all of these questions in this video. Let’s get into it!

👋 Introduction:
First, let’s brief you on what chatbots and live chat are.

💬 What is Live Chat?
Live chat lets you connect with customers in real-time and offer a personalized and empathetic service. It's perfect for product inquiries, technical issues, billing questions, and more. However, your support team might only be available during business hours, leaving customers waiting outside those hours. That’s when a chatbot comes in.

🤖 What are Chatbots?
Chatbots answer customer queries 24/7 and handle multiple conversations simultaneously. They are computer programs simulating human conversation through messaging interfaces like websites or mobile apps. Don’t worry, our ChatBot is easy to set up with no coding required!

🤔 Key Differences Between Live Chat and Chatbot:
We’ve chosen 7 deciding factors to discuss today. Let’s start with response time.

⏱️ Response Time
🕒 Chat Availability
💡 Customer Experience
💰 Customer Service Costs
🎯 Personalization
✔️ Accuracy
🔧 Implementation

🔄 Why Use Both?
Integrating ChatBot with LiveChat provides the best of both worlds. Chatbots handle repetitive queries, while live agents manage complex issues, ensuring round-the-clock availability and faster response times.

👥 Combining LiveChat and ChatBot:
Together, they create a dynamic duo for stellar customer service. LiveChat x ChatBot ensures your customers always get the best service possible.

📚 Learn More:
Check out our LiveChat University course for more tips and tricks on using these tools effectively!

🌐 Links:

LiveChat University Course: https://www.youtube.com/watch?v=jsKENyS33NU&list=PLS_EQOAyMyEronfDrrfO9cm8_LuQTqPmS
More videos: https://www.youtube.com/@UCAnq-81JmV8Q1AfLKzKUcqA

#LiveChat #ChatBot #CustomerService #CX #BusinessTips #LiveChatvsChatBot #CustomerExperience #Automation #AI #CustomerSupport

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Hi, great to see you here! :)

We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family:

ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly.

However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers.

Want to learn more? Go to www.livechat.com and join more than 37,000 companies that use LiveChat.

PS. We know that’s a lot. We’re pretty proud of that.